Refunds
Last updated 2026-05-03
In plain English
The short version: if your first paid charge wasn’t what you expected, ask within 30 days and we’ll refund it. After that, every later charge has a 14-day refund window of its own — so a surprise renewal is recoverable too. EU and UK consumers get the 14-day statutory right of withdrawal regardless of those windows.
Refunds are processed through Stripe, who acts as our merchant of record. The full detail is below; if anything reads ambiguously, email us and we’ll clarify it in writing for you.
— Jacob Muzychenko
Founder & estimator · Cedrus Takeoffs
Cedrus Pro Takeoff is operated by Cedrus Takeoffs, LLC, a Colorado limited-liability company at 1500 N Grant St #10453, Denver, CO 80203. Refunds are processed by Stripe(Stripe Payments Company and its affiliates) as our merchant of record under Stripe Managed Payments. Your receipt comes from Link, Stripe’s checkout, and you can request a refund through Link support from it, or by emailing us — we’ll forward eligible requests through Stripe.
If your first paid chargeisn’t what you expected, email us within 30 days and we’ll refund it in full to the original payment method. The 30-day window applies once per company and only to the first non-trial charge after sign-up.
The intent is simple: take a real swing at the product. If inside that month it doesn’t fit, we’ll give you the money back — no questions, no proration math.
Every charge after the first — monthly renewals, plan upgrades, annual renewals — carries its own 14-day refund window. If something went wrong with that specific billing event (you forgot to cancel, you weren’t aware of a renewal, an annual auto-renewed when you meant to step down to monthly), email us within 14 days of the charge and we’ll process the refund.
Your first Pro or Pro+ subscription includes a 14-day free trial. No charge is taken during the trial, so there is nothing to refund. We email a reminder before the trial converts; if your card is charged at the end of the trial and the product isn’t a fit, the 30-day first-charge window applies — the trial period itself doesn’t consume any of those 30 days.
The 30-day window applies to your first annual purchase the same way it applies to monthly. After 30 days on the first purchase, or 14 days on subsequent annual renewals, annual subscriptions are non-refundable and not pro-rated. Cancellation stops the next renewal but doesn’t refund the unused portion of the current year. Access remains active through the end of the paid term.
You can cancel or downgrade at any time from the customer billing portal (linked from your account settings). Cancelling does not automatically issue a refund — it stops future renewals. Your data remains accessible during the remainder of the paid period and you can export it within 30 days of the period end.
If you are a consumer located in the European Union or United Kingdom, you have a statutory 14-day right of withdrawal under the EU Consumer Rights Directive. This right applies regardless of the windows above and is fulfilled by Stripe as the merchant of record on our behalf. Contact us — or Stripe directly via the invoice you received — to exercise it.
If something has gone wrong, please contact us first. Filing a chargeback in lieu of asking for a refund opens a dispute that Stripe, as merchant of record, manages and defends on our behalf, and we may suspend access to the affected company while the dispute is in progress. We almost always resolve refund requests faster than the bank does.
Email support@cedrustakeoffs.com with:
Eligible refunds are issued through Stripe within 5 business days. The refund returns to the original payment method; banks typically take another 3 to 10 business days to post it.
Questions about this policy? Email support@cedrustakeoffs.com and a real person will reply.